Return & Exchange Policy

Last Updated: 08 October 2026

1. NO RETURNS AND NO REFUNDS

We follow a strict No Return and No Refund policy once an order has been successfully placed and delivered.

2. EXCHANGE ONLY POLICY (DAMAGED / BROKEN ITEM ONLY)

Exchanges are permissible only under the following condition:

  • The item received is damaged or broken upon delivery.

  • You have received an incorrect item.

An exchange can be requested only in the above-mentioned circumstances. We do not accept exchanges for change of mind, incorrect selection, personal preference or any other reason outside our exchange policy.

3. EXCHANGE PROCESS

  • You must report the damage to our customer support team within 24 hours of package delivery. Requests received after that may not be considered.

  • A continuous, clear and unedited unboxing video is mandatory for all exchange requests. Exchange requests without a valid unboxing video may not be accepted.

  • The product must be unused and returned in its original condition, along with its original packaging, tags and accessories, wherever applicable. Products that show signs of use, damage or alteration may not qualify for an exchange.

  • All exchanges are subject to verification and approval by our team. We will guide you through returning the damaged item and dispatching a replacement piece. Please do not send any product back without prior confirmation.

  • The exchange will be subject to product availability. If the same product is unavailable, our team will discuss the best possible alternative with you, including an exchange for another product.

  • If you do not wish to select an alternative product, the eligible exchange value may be issued as Credit, which can be redeemed against your future purchases.

  • Exchange product/s may take longer time than usual time to ship.

  • Items are on sale shall not be eligible for exchange.

  • Customers are responsible for bearing the shipping costs associated with returning a product.

4. CONTACT US

For other exchange-related queries, please contact us:

House of Mysha
Email: support@thehouseofmysha.com
Phone / WhatsApp: +91 922072250

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